top of page

Speak to the team: 01579 321 041

Swift Connect Direct

What is Connect Direct?

Connect Direct is an online system which personalises each customers experience of owning their Swift caravan.

How does it work?

Once you have logged on and created your profile, you will be able to access a whole host of information, specific to your model. In addition you will be able to have a direct line into the retail team, with the launch of a live chat facility.

Should a problem occur, you will be able to report a fault to us directly, enabling us to react quickly and work together with your dealer to take the problem away from you the owner and resolve the issue as quickly as possible.

Product upgrades and notifications will be sent via Connect Direct keeping you up to date over the coming years. This online system provides a direct route for you into the Swift Group, and enables them to provide you with proactive Customer Service support, enhancing your experience.

Connect Direct is in addition to the traditional methods of contacting Swift Customer Support.

Key Benefits

  • Access to information 24/7

  • Ability to report faults directly to us

  • Product upgrades and notifications

  • Live chat direct into our experienced retail team

  • Upload service history records

  • Service history reminders

Phone App,

Along with the Connect direct system you are able to use an App available for Apple and Android. This allows you to control certain systems in your caravan from your phone.

 For an in depth instruction guide, click here 

If you have a Sprite caravan you may have a touch pad for the tracker, for a guide on how to use the key pad click here.

Help and Advice


Check out our extensive help centre which thousands rely on for clear, concise information to keep their caravan in peak condition and solve common problems.

See us on YouTube

Take a look at our YouTube channel to discover everything you need to know about owning and mainaining a caravan.

bottom of page